Many universities and business organizations have an unwritten and unspoken culture of avoidance when it comes to discussing difficult topics. So how can you get people to engage? In this book, Watson and Gill share their experience and the curriculum they developed to launch a Difficult Dialogues Program at one of the largest public research universities in the United States. A Difficult Dialogues Program aims to build individual and organizational capacity to more effectively engage in communication and strategic conflict management. Watson and Gill provide skill sets that support how to address difficult dialogues in the workplace. This book could serve as a general resource on dialogue or for a Difficult Dialogues Program in any organization or academic institution.